SHIPPING & DELIVERY
‘My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:
- Edit your personal information like Name, address, etc.
- Change password
- View your Acture.in Credits
- Initiate a return / refund of your order
- Cancel an order
Yes. One needs to register shop on Acture.in.
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When you are on the product view page, you can type in your pin code to check the delivery estimate time and if the pin code is not serviceable, it would let you know.
Once your payment is authorized and your order is completed, you will receive an email from Acture.in confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive a sms confirming the same.
No. We do not take orders the phone. Customer would have to place the order by themselves. One could email the customer care support for any difficulties faced during placing the order.
My Account’ would provide you with complete information of your order including the status. In ‘My Account’, you could click on ‘My Orders’ to get the complete details of your order.
No. Once the order is placed, you wouldn’t be able to add more items in it. You can place another order for the items missed out though.
The delivery time varies from cities to cities. Typically it take 2– 4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 6 days. Some cities in north east India & J&K etc may take 7 to 10 days. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through India Post, you will be notified at the time of providing your address. India post shipments may take 7 to 12 business days for delivery.
You could enter your pin code at the product view page to know the exact estimate time of delivery.
There are a few pin codes which are not yet serviceable by our courier partners. However, we are putting our efforts into adding more pin codes and hence would request you to check back after a few days.
Once the order is placed, Acture.in ships out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB number using which you can track your shipment. Further more, we would also share the estimate delivery dates via SMS and email.
The reasons why you would have partially received the order are:
- We shipped out your items in two different shipments. The other would still be in transit.
- The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation, if you are not available on your mentioned phone number, an e mail will be sent to you informing the same.
You could email to our customer care to get more clarity on your order status.
You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.
Shipping Charges of the Products purchased on its website of Acture may vary depending on the quantity of the product and the delivery location.
Acture.in uses reputed logistics to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it you
Once your order is placed, Acture.in assigns your order to one of our courier partners. A SMS would be sent to your registered phone number with the details of the courier partner along with the AWB #. You can track the order using the AWB # on their respective website
RETURNS & REFUNDS
Returns can be initiated online by logging into your Acture.in account, navigate to “My Orders” section, select your order and click on returns. To initiate returns now click on the here.
Once you have placed an order, the details of your order populates in your ‘My Account’. You can cancel the order within 1 hour from the time it was placed. Once the 1 hour has lapsed, unfortunately you would not be able to cancel the order. However if you have paid using credit card/net banking, you may choose not to accept the order and we will refund the amount to you, once the shipment comes back to us.
We do not have product to product replacement at Acture.in. However, if you find any manufacturing defects across the product, we’ll be happy to refund it. All you need to do is place refund (return) request of the product within 7 days of delivery. You would be refunded once the returned item(s) reaches us. For Credit Card/Net Banking, refunds will be done through payment gateway. The refunds will be initiated within 48 hours of items getting received at the warehouse. It typically takes 3 to 5 days for refunds to reflect in to your account which is completely dependent on your bank. While initiating the returns, you would be requested to share your account number and IFSC code of the bank to which you would want the refund amount to be transferred.
You could initiate a pick up for your order / item by going into My Account > Returns / Refunds. You can initiate a pick up within 30 days of order delivered.
Once you have initiated the process for a pick up, we request our logistic partners to arrange a pick up from your door step. They would in turn get in touch with you and get the item picked up. Please keep the items properly packed in a packet and mention the order number/invoice number on top of the packet.
When the below mentioned points are not fulfilled, returns are not possible.
- Return needs to be initiated within 7 days from the date of delivery.
- Item(s) of the order should not be used.
- The tags of the items should be intact and not removed.
Refunds would be initiated once the returned product has reached our warehouse. Refunds would be initiated within 48hours from the time your product is delivered to the warehouse.
Acture.in provides refunds in 2 different forms:
Credit Card/Net Banking: Orders placed with Credit Card or Net Banking, refunds will be done through payment gateway. The refunds will be initiated within 48 hours of items being received at the warehouse. It typically takes 3 to 5 days for refunds to reflect in to your account which is completely dependent on your bank.
If you choose to self-ship the products, kindly address the package to the below mentioned address. Additionally, please mention the invoice number and the item number for the items you are sending on a paper and keep it inside package.
2 & 3, Kanji Manji Estate, Near Homeguard, N.S.S. Road, Narayan Nagar, Ghatkopar(W), Mumbai-400086, Maharashtra, India.
Payment Options
The payment options we support are:
- Credit Card
- Debit Card
- Net Banking
We process online payments through reputed payment gateway which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
On the Payment page, choose Net Banking as your preferred mode of payment and click to place your order.
This will take you to the banking site where you will need to enter your bank login details (Net Banking User ID and Password) and the transaction password. Once successful, you’ll receive a confirmation and your order will be processed.
We support the following banks for Net Banking
We support all major banks.
All credit card and debit card payments on Acture.in are processed through secure and trusted payment gateway. Acture.in does not store or capture any credit card or net banking related information. 3D Secure password service is used by Banks for online transactions, providing an additional layer of security through identity verification.
Yes. You can make payment through the mobile site of Acture.in. The mobile site too uses trusted payment gateways which keep your card information secured and protected.